Creative Agency: Maintenance Retainer for 6-App Portfolio
Providing ongoing maintenance, security updates, and feature development for a creative agency's portfolio of 6 client applications.
What needed solving
A creative agency had built 6 web products for clients but had no technical team to maintain them. Security patches were months behind, one site had an unresolved critical bug, and clients were calling the agency for support they couldn't provide.
How we solved it
We onboarded all 6 apps under a monthly retainer. First month: security audit, critical bug fixes, and dependency updates across all apps. Ongoing: monthly updates, monitoring, incident response, and a shared Slack channel for async support.
Stabilized everything first
Month one was a security audit, critical bug fixes, and dependency updates across all six apps to stop the bleeding.
Put monitoring in place
Uptime monitoring and alerting across the portfolio meant issues were caught by us, not reported by the agency's clients.
Made support predictable
Monthly updates, health reports, and a dedicated Slack channel with same-day response turned ad-hoc firefighting into a reliable service.
What we shipped
- Security audit and critical fixes across all 6 apps
- Automated dependency update process
- Uptime monitoring with alerting for all apps
- Dedicated Slack channel with same-day response
- Monthly health reports for each app
- Feature additions as requested within monthly hours
Results
Outcomes observed after shipping.
All applications current on security patches
No critical incidents in the first 6 months of retainer
Agency can now sell maintenance as a service to their clients
Client satisfaction improved with responsive technical support
“We can finally promise our clients real technical support — because we have a team behind us that actually answers.”Managing Partner, Creative agency
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