What's included in a monthly retainer?

Security and dependency updates, bug fixes, minor feature work, monitoring, and a monthly health report. Scope varies by retainer level.

Can we add features under the retainer?

Yes — retainer hours can be used for new features, refactoring, or improvements, not just maintenance. We prioritize together each month.

What's your response time for critical bugs?

Critical production issues are addressed the same business day. We define severity levels together during onboarding.

Can we cancel at any time?

Yes — 30 days notice. No long-term contracts. We earn your business month-to-month.

Do you provide monitoring and alerting?

Yes — we configure uptime monitoring, error tracking (Sentry), and performance alerts as part of onboarding.

What if we need more work than the retainer covers?

Additional hours are billed at an agreed rate. We'll flag scope overruns proactively so there are no surprises.

Maintenance & Support

Your product stays healthy, secure, and up-to-date — without you managing it.

Monthly retainer plans covering security patches, dependency updates, bug fixes, and ongoing feature delivery for live products.

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Who It's For

Built for teams like yours

Founders without an in-house engineering team maintaining a live product
Companies that shipped a product and need reliable ongoing support
Teams needing development capacity without a full-time hire

Monthly Health Report

All Systems Operational

99.8%

Uptime

Issues Fixed

Updates

30-Day Uptime Calendar

Operational

Degraded

Incident

Recent Activity

Dependencies updated (12 packages)

Performance regression fixed

SSL certificate renewed

Scope

Typical Scope

What is included in a standard engagement. The final scope is agreed during discovery.

Monthly dependency and security updates

Bug fixes and minor feature additions

Performance monitoring and alerting

Database backup verification

Incident response during business hours

Monthly health report and activity summary

Dedicated Slack channel for async communication

Deliverables

What You'll Receive

Tangible artifacts delivered at the end of the engagement.

Deliverables package

Monthly activity report (issues resolved, updates applied)
Security and dependency update log
Performance and uptime summary
Bug fix changelog
Quarterly roadmap review (on higher tiers)

Timeline

Typical Timeline

Phases and durations for a standard engagement.

Onboarding

Week 1

Codebase review, access setup, monitoring configuration, and documentation.

Ongoing Monthly

Monthly

Dependency updates, bug fixes, feature additions, and health reporting.

Incident Response

Same day

Critical issues addressed same business day, with root cause follow-up.

Quarterly Review

Every 3 months

Technical debt review, roadmap planning, and retainer scope adjustment.

Scope Factors

What Affects Scope & Timeline

Size and complexity of the codebase

Number of integrations and third-party services

Frequency of feature requests vs. pure maintenance

Required response time SLA

Infrastructure complexity

A brief that gets you a useful estimate

Reduce an open-ended feature allowance before removing visibility or recovery work. A bounded queue with clear priorities is easier to manage than unlimited requests. For a business that can tolerate next-business-day response, do not buy around-the-clock coverage by default; for a critical system, do not assume a low-cost update plan includes it.

Inventory & baseline

Provide repositories, hosting ownership, supported environments and known incidents.

Maintain & monitor

Define coverage timezone, response targets, escalation contacts and excluded work.

Report & improve

Agree a monthly report: changes shipped, incidents, restore checks and remaining risks.

Frequently asked questions

See it in practice

A look at how we've helped clients build, launch, and improve their products — with context on the problem, our approach, and what shipped.

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Ready to start building?

Tell us about your project and we'll come back with scope, timeline, and a clear estimate.

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How we think about this work

All insights →

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